Terms and Conditions

1. Scope of Services

Software4Business provides services as outlined in individual contracts, which may include setup, configuration, training, data migration, development, and project management. The specific services, deliverables, and limitations will be detailed in your proposal or letter of engagement (LOE).


2. Payment Terms

Payments are accepted via Credit Card (Stripe) or EFT (Direct Bank Payments).

Invoices are issued fortnightly, covering 5-10 working days of consulting in advance and any planned expenses or modules.

Invoices are payable within 7 working days unless otherwise stated.

Late payments may incur a 10% interest fee, and invoices overdue by more than 60 days may result in debt recovery action.

Travel and accommodation expenses, if applicable, will be charged at current ATO rates and billed transparently.


3. Confidentiality

Both parties agree to keep any proprietary information gained during the engagement confidential.


4. Intellectual Property

Ownership and licensing rights for work completed during the contract will be as specified in the individual contracts.


5. Liability and Indemnification

Software4Business is not liable for any indirect, incidental, or consequential damages, including loss of profits or data, resulting from your use of services.

You agree to indemnify Software4Business from any claims arising from your use of the services.


6. Term and Termination

Either party can terminate the agreement with written notice if terms are breached and not corrected within 30 days.

Agreements may also be terminated for non-payment or other violations of these terms.


7. Governing Law

These terms are governed by the laws of the jurisdiction where Software4Business is registered, and all contracts fall under Australian law.


8. Force Majeure

Neither party is liable for failure to meet obligations due to unforeseen events beyond their control.


9. Dispute Resolution

Both parties agree to attempt negotiation, mediation, or arbitration before pursuing legal action.


10. Data Protection

Software4Business will protect client data according to relevant regulations, as detailed in individual contracts.


11. Amendments

These terms may be updated from time to time. Your continued use of the services after any updates will indicate your acceptance of the new terms.


12. Product Warranty and Returns

  1. Products sold by Software4Business are covered by a limited warranty against manufacturing defects for a period of 30 days from the date of purchase.
  2. Warranty claims must be submitted with proof of purchase and a detailed description of the issue, including any troubleshooting steps performed.
  3. Returns for non-defective items are not accepted after use, except at Software4Business’s sole discretion, and may result in a store credit at our discretion.
  4. For defective items under warranty:
    • The customer must return the item for inspection.
    • If the defect is confirmed, Software4Business will repair or replace the item at its discretion.
  5. Software4Business is not liable for misuse, improper storage, or failure to follow recommended maintenance procedures that result in product malfunction.
  6. All shipping costs associated with returns and replacements are the responsibility of the customer unless otherwise agreed in writing.

13. Add-On Modules:

  • At times, additional software modules may be required to enhance the system's functionality. If an add-on module is deemed necessary upon expression of need by the Client and the supplier’s cost is less than AUD $250 (one-time fee), the Consultant may purchase the module on behalf of the Client.
  • Mark-Up Terms: The purchase cost from the supplier will be subject to a mark-up when invoiced to the Client. Such mark-ups shall be applied as follows:
    • For a supplier cost of less than AUD $100, a markup of 100% will be added.
    • For a supplier cost between AUD $101 and $500, a markup of 40% to 100% will be applied.
    • For a supplier cost of more than AUD $500, a markup of 20% to 40% will be applied.
  • The Client acknowledges and agrees that the Consultant’s prices for add-on modules include these markups and shall not be subject to further questioning.

Odoo Apps Sales Conditions

In case of an issue with a thrid-party module, the customer must contact the author of the application through our claims platform. There are three ways to reach our support platform via the "Ask author for support" link:

  • On the mail you received when purchasing the module (screenshot);
  • On the sale order you received after purchasing the module (screenshot);
  • On the module page (visible once connected with the account used to purchase the module) (screenshot);

N.B.: If no agreement has been found between parties after 15 days, either party can request the intervention of Odoo (see our refund policy for more information).

A third-party app can only be installed on Odoo.sh and on-Premise databases. Third-party applications can NOT be installed on Online (SaaS) databases. Before the purchase of any module, it is the responsibility of the customer to ensure that his database is hosted on a platform that allows the installation of third-party applications (Odoo.sh and On-Premise).

If you don't know on which platform you are hosted, you can contact your Odoo Sales Representative or contact the Apps support at apps@odoo.com.

From version 13.0 onwards, each version of a third-party application is considered as a distinct product. This means that buying an application for version 13.0 grants access to the module in version 13.0 only. Before version 13.0, all versions of a third-party application are considered as a single product. This means that after buying an application for version 12.0, the buyer also has access to the prior versions (11.0, 10.0, etc.) for that application. Warning! Some versions might not be available. It is the responsibility of the customer to ensure that he is purchasing the suitable version for his database.

If you want to find out which version of Odoo you are currently using, you can consult this forum post.

Odoo Apps Refund Policy

Claims are allowed within the first two months after the purchase date. The refund process is the following:

  • The customer requests the author of the application for support using the dedicated button on his order page.
  • The vendor has then 15 days starting this date to settle the claim, to fix the issue and/or to find an agreement.
  • If no agreement has been reached between the two parties after 15 days, either party can request the intervention of Odoo, who will settle whether or not the customer should be refunded.

Every issue encountered by the customer in the two months after the purchase must be solved following the same process.

The customer will be refunded if one of the following criteria is met, and on the condition that he agrees not to use the application and to delete all of his copies:

  • The issue concerns a bug that has not been fixed within the alloted time;
  • The module is lacking a feature that is advertised on the app description page;
  • The module does not install properly on the advertised version;
  • The module infringes rules of the Vendor Apps Guidelines;
  • The license of the module is wrong;
  • The purchase is the result of a fraud or a stolen credit card.

The customer will not be refunded if one the following conditions is met:

  • The claim concerns a new feature, that was not advertised in the description of the module, nor in the communication with the vendor;
  • The module had a bug that the publisher was able to fix following the claim;
  • The module works well, but is not satisfying the customer’s specific needs;
  • The database of the customer is hosted on an Odoo online instance;
  • The customer purchased the wrong version of the application for his database.

N.B.: Please be careful, once we issue a refund, you have 30 days to validate it/accept it.

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